Top Tech Jobs & Startup Jobs in Charlotte, NC

Provides timely, professional customer support through phone, email, chat, and other channels. Resolves questions, complaints, orders, payments, returns, refunds, and account issues; documents interactions in customer service systems; escalates complex cases; follows up with customers; and collaborates with internal departments. Maintains service standards, protects confidential information, identifies recurring concerns, and meets productivity, quality, response-time, and customer satisfaction goals.

Enters, verifies, updates, organizes, and maintains electronic and physical records across databases, spreadsheets, and company systems. Reviews source documents, corrects errors, performs quality checks, scans and archives files, prepares reports, retrieves information, and handles confidential data. The role also supports administrative tasks, communicates discrepancies to other departments, and completes repetitive data-entry assignments accurately and on schedule.

Creates and adapts compelling visual designs for digital and print marketing, advertising, communications, branding, social media, websites, email, and presentations. Maintains brand consistency, prepares artwork for publication and printing, edits visual assets, manages creative files, incorporates feedback, and coordinates with internal teams and external vendors. Handles multiple projects and deadlines while ensuring accurate, polished, and effective visual communication.

Provides administrative and operational support to Human Resources, including recruitment coordination, onboarding and offboarding, personnel records, attendance, payroll and benefits administration, employee communications, compliance documentation, reporting, scheduling, and HR file maintenance. Handles confidential information, responds to routine employee questions, supports audits and engagement activities, and assists with HR process improvements.

Provides clerical, scheduling, communication, document preparation, recordkeeping, data entry, meeting coordination, office supply management, and general administrative support. The role manages calendars, correspondence, files, invoices, expenses, travel arrangements, and confidential information while coordinating with employees, vendors, customers, and departments. It also supports onboarding, office events, special projects, and process improvements.