Drives business development and revenue growth by building executive relationships, creating opportunities, managing sales pipelines, shaping tailored solutions, leading pursuits through contract close, and expanding newly acquired accounts. Oversees forecasting, pricing, margins, proposals, client onboarding, and early delivery engagement while collaborating with internal practice teams and innovation partners across marketing, customer engagement, technology, and experience design.

Consults with automotive retailers to improve customer and employee experiences through coaching, training, facilitation, cultural transformation, and data-driven action planning. Builds relationships with dealership leaders and frontline staff, delivers in-person and virtual sessions, tailors program content, tracks store visits and communications in Salesforce, and supports KPI achievement. Requires extensive travel to dealership locations and independent management of schedules, client engagements, accountability plans, and project deliverables.