Ensures project deliverables meet quality, accuracy, completeness, and schedule requirements. Manages documentation control, versioning, repositories, status reports, meeting notes, and tracking logs across technical and program teams. Collaborates with stakeholders, supports Agile and SDLC environments, validates project outputs, and improves documentation and QA workflows using tools such as Jira, Confluence, SharePoint, Microsoft Office, and ServiceNow.

Supports configuration management and change control across IT environments. Maintains configuration items, system baselines, asset inventories, documentation, and standard operating procedures. Tracks and validates configuration changes, supports releases and deployments, monitors compliance, and identifies unauthorized changes. Collaborates with infrastructure, development, cybersecurity, and project teams to maintain system stability. Assists with audits, reporting, troubleshooting, and environment consistency across Windows and Linux systems.

Designs, implements, and administers Microsoft Entra ID and enterprise IAM solutions across cloud and hybrid environments. Manages identity lifecycle processes, RBAC, access governance, SSO, MFA, Conditional Access, federation, and Active Directory synchronization. Performs identity security assessments, access reviews, tenant hardening, monitoring, troubleshooting, and policy enforcement. Collaborates with security, cloud, infrastructure, and application teams while supporting Zero Trust and federal cybersecurity initiatives. Maintains IAM documentation and operational standards.