Top Tech Jobs & Startup Jobs in Charlotte, NC

Provides B2B SaaS product support by troubleshooting user, configuration, data, and defect issues; reproducing problems; managing escalations; communicating resolutions; and building knowledge-base content. Partners with Product, Engineering, and Customer Support to establish support processes, ticket taxonomies, SLAs, onboarding practices, and trend reporting for a new enterprise software product.

Own revenue performance across existing customers, balancing upsell/cross-sell and retention. Act as a data-driven analyst bridging Account and Customer Success teams, using HubSpot as the system of record and Power BI for reporting and storytelling.

Own revenue planning, forecasting, and retention for enterprise customers. Build growth/churn models, design lead-to-cash workflows in HubSpot, create Power BI executive dashboards with predictive analytics, and coordinate cross-functional governance between Sales, Account Management, and Customer Success.

Support a customer remotely for six months performing CAE work on EV drivetrains using ANSYS Workbench/Mechanical. Perform structural analysis under internal and external loads, linear static analysis, and nonlinear contact analyses (large components, limit loads, slip, bolt integrity).

Own annual revenue planning and monthly forecasts for enterprise customers, design lead-to-cash workflows in HubSpot, build Power BI dashboards and predictive models (DAX), manage forecast governance, coordinate non-standard pricing with Deal Desk, and translate data into executive insights to drive upsell, retention, and churn mitigation.