Top Tech Jobs & Startup Jobs in Charlotte, NC

Own customer outcomes across a portfolio of senior living communities, driving adoption, measurable care improvements, customer health, and retention. Lead kickoffs, training, staff and family sessions, data-informed reviews, risk management, and escalations. Build relationships with executive and clinical stakeholders, translate platform insights into operational change, maintain account health in HubSpot, and relay customer feedback to Product. The role is fully remote in the US with up to 50% travel.

Owns end-to-end customer deployments from contract signature through go-live, including timelines, risks, handoffs, tooling, reporting, capacity planning, enablement, and change management. The role coordinates Account Management, Deployment, Field Tech, Customer Success, and Clinical teams; builds scalable CX operating processes; leads project managers as volume grows; and improves delivery predictability, quality, and customer onboarding across healthcare communities.

Leads US Customer Success for a healthcare technology company serving senior living communities. Owns customer outcomes, health, adoption, retention, and executive relationships while hiring and developing a high-performing CSM team. Partners with Account Management, Clinical, Deployment, and Product to improve care-team adoption, ensure successful implementation, communicate customer needs, and scale customer success operations across complex multi-site B2B customers.

Own end-to-end delivery of multi-site healthcare device deployments from contract signature to operational go-live. Plan rollouts, allocate and hire field resources, coordinate customers, internal teams and vendors, monitor deployment data and device health, visit sites, escalate issues, and maintain customer relationships across facility and executive levels. Frequent nationwide travel required.