Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead pre-sales and delivery for a portfolio of Salesforce accounts, ensuring delivery excellence, financial performance, risk mitigation, client satisfaction, and account growth. Partner across Sales, Delivery, Finance, and Architecture to drive renewals, expansions, and strategic alignment.

The role involves leading comprehensive testing of Federal Amazon Connect solutions, ensuring compliance with security standards, mitigating risks, and collaborating with cross-functional teams to deliver high-quality products.

Design and lead Federal Salesforce Service Cloud and Experience Cloud solutions, produce compliant architecture and design documents, liaise with Federal stakeholders, mentor teams, mitigate technical risks, and support Federal bids while ensuring security and Government Cloud Plus best practices.

Design, develop, and deploy secure, scalable Salesforce solutions using Apex and Lightning Web Components. Implement Case/Knowledge business logic, Omni-Channel routing, and secure integrations with legacy federal systems. Contribute to DevSecOps pipelines, participate in code reviews and UAT, and collaborate with architects, BAs, and PMs to meet federal security and compliance requirements.

Serve as the primary onshore lead for multiple small-to-midsize Salesforce engagements. Manage project plans, budgets, schedules, and deliverables; translate business requirements into functional specs; coordinate with global teams; support UAT and training; develop user stories and process diagrams; implement Salesforce solutions and AppExchange products according to best practices.

The Business Analyst will support Salesforce solutions delivery in Federal environments, facilitating requirements gathering, documentation, and compliance with Federal standards. They will collaborate with stakeholders and teams to ensure successful project implementation.

Lead training and onboarding processes for federal clients, managing change management and user adoption strategies within Salesforce environments.