Top Tech Jobs & Startup Jobs in Charlotte, NC

Serve as the remote first point of contact by answering calls, emails, and chat; schedule and manage appointments and calendars; maintain CRM and digital records; route inquiries to teams; assist with basic technical navigation; uphold confidentiality and service-level standards while supporting administrative leadership.

Provide real-time customer support via live chat: answer product and billing questions, troubleshoot issues, document interactions in CRM, escalate complex cases, meet KPIs (response time, handle time, CSAT), and identify recurring trends for improvement.

Provide remote first-line support for hardware, software, and network issues; troubleshoot and resolve user problems, manage accounts and device provisioning, document tickets, escalate complex issues, and support onboarding/offboarding while maintaining security and SLA targets.

Provide remote first-line customer support via email, chat, phone, and tickets. Troubleshoot issues, escalate complex cases, document interactions in the CRM, process orders/returns/refunds, maintain records, meet response and resolution KPIs, and contribute to knowledge base content.

Remote Data Entry Assistant responsible for accurately entering, updating, and maintaining data, performing quality checks, organizing electronic records, generating reports, ensuring confidentiality, and meeting productivity targets while collaborating with team members.