The Client Support Specialist Tier 1 assists clients with software and hardware issues, ensures satisfaction by providing effective problem resolution and excellent service delivery.

The Lead Implementations Support Engineer leads technical onboarding for new clients, manages data migration, and mentors the implementation team to ensure quality and efficiency in onboarding processes.

Lead a client-facing support team for credit unions, oversee multi-channel support operations, manage escalations, monitor SLA metrics, drive automation and knowledge-base initiatives, collaborate with Product and Engineering to resolve systemic issues, and ensure smooth onboarding and continuous improvement of service performance.