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The Support Specialist will provide customer support via chat, email, and phone, helping fitness community members navigate challenges and manage inquiries while using AI tools, mainly during weekend shifts.

The Support Specialist assists fitness community members by providing help through chat, email, and phone, addressing inquiries, troubleshooting issues, and guiding users on platform features. Responsibilities include managing support tickets, documenting solutions, and collaborating with the Product team to improve user experience.

The role involves owning the growth and lifecycle marketing funnel, executing multi-channel campaigns, optimizing acquisition strategies, and analyzing performance data to drive measurable growth and retention.

The Marketing Manager will lead brand and social marketing strategies, manage a team, and enhance community engagement through content across various platforms.