Top Tech Jobs & Startup Jobs in Charlotte, NC

The Beneficiary QA & Training Specialist conducts training, supports onboarding, monitors call quality, and conducts reviews to enhance service quality and compliance.

The EN/VR QA & Training Specialist leads quality assurance and training for the Help Desk, analyzing performance metrics, providing coaching, and developing training programs.

The EN/VR Payment Specialist processes and verifies EN and VR payment transactions, ensuring compliance, conducting quality assurance, and resolving discrepancies.

Lead database design and implementation, develop complex code, mentor team members, and ensure performance and reliability of databases, working closely with project teams and clients.

The Beneficiary Help Line Supervisor manages operations for the SSA Beneficiary Helpline, leading staff, resolving issues, ensuring compliance, and developing quality improvement initiatives.

The EN/VR Program Integrity Specialist ensures compliance and integrity in Employment Network and Vocational Rehabilitation programs, manages audits, quality assurance, and staff training.

The EN/VR Timely Progress Review Specialist monitors and ensures compliance of EN and VR participants with program milestones, reviews case documentation, and coordinates with staff to resolve issues affecting progress.

The Research Analyst conducts data collection, analysis, and evaluates program development while ensuring compliance with ethical standards and providing actionable insights based on research findings.

The Data Analyst will collect, analyze, and interpret program data, develop reports and dashboards, and generate insights to support SSA's initiatives.

The Beneficiary Help Line Specialist provides customer service to Social Security beneficiaries, answering inquiries about benefits and resolving issues while maintaining confidentiality.