Top Tech Jobs & Startup Jobs in Charlotte, NC

Own and resolve technical support tickets for developer and security customers through Zendesk, Slack, and Discord. Troubleshoot GitHub, CLI, API, webhook, JSON, and CI/CD integration issues; reproduce bugs and provide engineering-ready escalations. Create runbooks, troubleshooting guides, and macros, identify recurring issues, support product improvements, and participate in regional, weekend, and holiday on-call rotations.

Own Socket’s product strategy, prioritization, roadmap, and delivery as its first Product Manager. Partner with leadership, engineering, design, Customer Engineering, Sales, developers, and security teams to identify customer problems, define requirements, make tradeoffs, manage commitments, and measure product outcomes. Establish scalable product practices, communicate timelines and priorities, validate solutions with customers, and guide products from discovery through launch.

Build and scale secure automated patching infrastructure for open-source vulnerabilities. Develop Rust and Unix-based CLI tools, package-manager integrations, APIs, testing tools, and developer-facing remediation workflows. Debug ecosystem-specific issues, contribute to JavaScript, React, and TypeScript frontends, and collaborate with security researchers to deliver certified packages and high-quality patches at scale.

Lead and develop a team of Commercial Technical Account Managers responsible for onboarding, adoption, customer health, retention, escalations, and technical customer partnerships. Improve post-sales systems including segmentation, health scoring, QBRs, playbooks, automation, and digital-touch programs. Report retention and team performance to leadership, collaborate with Product and Engineering, and support strategic customer and company meetings.

Leads and develops an enterprise Technical Account Management team responsible for onboarding, adoption, customer health, retention, escalations, and technical partnerships. The role improves post-sales systems, including segmentation, health scoring, playbooks, QBRs, automation, and digital-touch programs. It owns retention and adoption outcomes, supports enterprise customers, communicates insights to Product and Engineering, and reports performance to leadership. The manager also supports customers directly when needed and travels for customer and company meetings.

Own post-sale success for commercial customers by leading technical onboarding, configuring integrations across CI/CD systems and developer tools, troubleshooting production issues, conducting architecture reviews, and driving product adoption. The role manages customer relationships, QBRs, success plans, workshops, and technical support while partnering with Sales, Product, and Engineering to resolve issues and improve scalable customer-success programs.

Own post-sale success for enterprise customers by leading technical onboarding, configuring integrations across CI/CD systems and developer tooling, troubleshooting production issues, conducting architecture reviews and enablement sessions, and driving adoption. Partner with account executives on renewals and expansions while gathering customer feedback for Product and Engineering. The role requires strong technical customer-facing experience, code literacy, SaaS integration knowledge, and comfort working with developers, security teams, and executives.

Generate and qualify new business leads, serve as the first prospect contact, execute targeted outreach strategies, present Socket’s security product, conduct market research, and collaborate with sales teams to create sales opportunities. The role requires CRM usage, strong communication, self-motivation, and the ability to work in a fast-paced startup environment.

Own Socket’s compliance program as an engineered system, including SOC 2 Type II, ISO 27001 certification, continuous evidence automation, risk and vendor risk management, customer assurance artifacts, and the trust portal. Evaluate AI governance frameworks and lead compliance platform decisions. Report to the CISO, establish the GRC function, and hire and manage a customer trust teammate.

The Sales Engineer will liaise with customers, provide technical support in pre-sales, lead product demonstrations, and communicate feedback to internal teams. They will also assist with customer integrations and drive post-sales success.