Top Tech Jobs & Startup Jobs in Charlotte, NC

Senior Business Insights Analyst partners with executives and cross-functional teams to transform operational, financial, and customer data into actionable insights. The role develops business cases, forecasting tools, KPI frameworks, executive dashboards, performance scorecards, and data governance practices. Responsibilities include strategic and operational analysis, scenario modeling, performance monitoring, executive presentations, and improving enterprise reporting and decision-support capabilities.

Leads high-impact, cross-functional strategic initiatives from planning through implementation. Partners with executives to establish governance, manage dependencies and risks, facilitate decision-making, guide organizational change, measure outcomes, and improve enterprise delivery practices. Acts as a trusted advisor and influences leaders and teams without direct authority to achieve alignment, execution, and measurable business value.

Manage and grow 250–300 enterprise accounts across infrastructure, cloud, and managed services. Responsibilities include customer engagement, renewals, upselling, cross-selling, account planning, forecasting, monitoring account health, and addressing churn risks. The role focuses on retention, recurring revenue expansion, customer satisfaction, and long-term account development while partnering with internal teams to align solutions with customer needs.

Own strategy, roadmap, and P&L outcomes for private cloud, storage, and OS management products. Make prioritization decisions, conduct customer and market research, lead launches with Engineering, enable Sales and partners, and identify cross-portfolio opportunities. The role requires technical fluency in infrastructure technologies, measurable business impact, rapid execution, clear communication, and mentorship of other product managers.

Own the full-cycle enterprise sales process, from prospecting and discovery through negotiation and close. Build and manage new-logo pipelines, develop account and deal strategies, qualify opportunities, and drive complex infrastructure, cloud, networking, storage, and managed-services deals. Partner with engineering and solutions teams to tailor offerings, maintain accurate forecasts, and deliver customer acquisition, quota attainment, and recurring revenue growth.

Own the technical relationships for enterprise clients with complex infrastructure environments. Advise technical and executive stakeholders, assess operational health and risks, develop infrastructure roadmaps, guide onboarding and migrations, support renewals and expansions, and coordinate remediation across Support, Engineering, Delivery, PMO, Operations, and Sales. Translate business objectives into practical technical recommendations while maintaining accountability and clear communication across teams.

Leads technical discovery and solution design for complex enterprise opportunities throughout the pre-sales process. Partners with Sales and cross-functional teams to create secure, scalable infrastructure, cloud, hosting, and managed services solutions. Presents architectures and recommendations, responds to proposals, evaluates risks and economics, addresses objections, and ensures effective implementation handoffs. Provides technical guidance to other Solution Engineers and improves standards, documentation, and solution quality.