Build pipeline via proactive outreach and account engagement to book qualified meetings. Qualify inbound leads, execute multi-channel cadences, use prospecting tools, maintain HubSpot CRM, support events, and collaborate with Sales, Marketing, and Revenue Operations to penetrate enterprise healthcare accounts.

Lead and expand a Customer Success team for a digital health SaaS, drive strategic outcomes across health system accounts, manage implementations, advocate for clients, track KPI-driven account health, participate in product roadmap and cross-functional collaboration to increase engagement, retention, and upsell.

The Customer Success Manager will be responsible for driving client success, managing enterprise accounts, and ensuring customer satisfaction through effective communication and relationship building with stakeholders.