Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead end-to-end LLM inference performance across serving systems, models, GPU hardware, and workloads. Define rigorous benchmarks, diagnose bottlenecks from scheduling through kernels and interconnects, optimize single- and multi-node deployments, and deliver production-ready runtimes and configurations. Collaborate with product and infrastructure teams, evaluate inference technologies, and implement runtime fixes. The role requires strong Python engineering, production experience with serving engines such as vLLM or SGLang, GPU profiling, and knowledge of modern inference optimization techniques.

Lead and scale Runpod’s analytics and business intelligence function, managing analysts and BI practitioners while setting the analytics roadmap. Own core company metrics, consumption and marketplace analytics, self-service reporting, experimentation practices, and executive and board-level insights. Partner with Product, Finance, Engineering, Security, Supply, and Go-to-Market leaders to improve data quality, modeling, decision-making, and strategic outcomes.

Define and execute the product vision and roadmap for Runpod’s AI cloud platform, including GPU infrastructure, serverless endpoints, APIs, foundational services, and developer experience. Lead and scale the product and design organization, engage customers, partner with engineering and infrastructure leadership, establish pricing and packaging, guide go-to-market strategy, and prioritize initiatives using product analytics and customer insights.

Lead Runpod’s Americas sales organization and revenue number across new business, expansion, and renewals. Manage and coach Account Executives and Account Managers, oversee forecasting and pipeline, lead complex enterprise deals and contract negotiations, build regional go-to-market strategy and sales playbooks, and convert product-led demand into revenue. Partner with Marketing, Product, Legal, and Finance while improving sales efficiency through AI and developing a remote-first team.

Lead Revenue Operations, owning CRM architecture, data infrastructure, forecasting, reporting, compensation and territory design, and oversight of Deal Desk and Enablement. Drive GTM alignment, implement revenue technology and AI-powered automation, and support PLG and enterprise motions to scale ARR and operational efficiency.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Lead strategy, roadmap, and business performance for a core AI infrastructure product area. Drive customer research, KPI-driven roadmaps, business cases, cross-functional launches, and measurable outcomes for adoption, retention, revenue, and platform expansion.

Design, build, and maintain cloud infrastructure software (primarily in Go) to manage VMs across global data centers. Collaborate on product requirements, participate in code reviews, optimize performance and reliability, contribute to architecture decisions, and stay current with industry trends.

Ensure stability and resilience of Runpod's distributed AI platform by defining SLIs/SLOs, leading incident response, building observability and reliability tooling, automating operational workflows, and partnering with engineering teams to reduce toil and improve production readiness.

Lead and scale core cloud and bare-metal infrastructure including SRE, global and HPC networking, and distributed storage. Define SLOs/SLAs, incident response, observability, and IaC. Architect InfiniBand/RoCE networks and high-performance storage to support large GPU workloads. Hire and mentor managers and senior ICs, partner with product and program teams to forecast capacity and drive reliability, throughput, and low-latency infrastructure at scale.