Top Tech Jobs & Startup Jobs in Charlotte, NC

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Own the technical lifecycle and operational health of a global high-density GPU fleet. Validate hardware, benchmark performance, monitor uptime and SLAs, automate operations using LLMs/agents, perform deep network and system-level troubleshooting, coordinate incident communications, and support infrastructure partners.

Lead and scale Forward Deployed Engineering and Technical Support teams, owning customer technical outcomes from pre-sales through deployment. Define engagement models, SLAs/SLOs, on-call/escalation structures, tooling, and feedback loops into Product and Engineering. Partner cross-functionally to prioritize roadmap, improve self-service, and drive operational discipline.

Drive full-cycle enterprise sales to acquire strategic AI/ML and infrastructure customers. Prospect, qualify, negotiate complex high-ARR deals, manage pipeline and forecasts, partner with engineering, and ensure smooth handoffs to customer success. Represent Runpod at customer meetings and industry events.

Lead strategy, roadmap, and business performance for a core AI infrastructure product area. Drive customer research, KPI-driven roadmaps, business cases, cross-functional launches, and measurable outcomes for adoption, retention, revenue, and platform expansion.

Lead strategic sourcing and high-value negotiations for cloud infrastructure procurement. Manage vendor relationships, act as legal liaison, perform financial and risk analysis, and align procurement strategy with engineering and finance. Drive cost optimization and complex contract structuring for large-scale cloud deployments.

Lead product marketing for Runpod's AI infrastructure platform: define positioning and messaging, run launches, own competitive intelligence and sales enablement, create technical long-form content, build AI-assisted content workflows, conduct customer research, and align GTM across product, marketing, and sales to drive awareness, adoption, and revenue.

Lead and execute marketing operations: build systems and workflows across HubSpot, Salesforce, Webflow, analytics and attribution; ensure clean campaign tracking, lead routing, PQL/MQL definitions, funnel and revenue reporting; run QA, documentation, and cross-functional rhythms with RevOps, Sales, Finance, Product, and Data to provide decision-ready marketing measurement.

Lead a small People team, partner with the COO and execs on people strategy and org design, build scalable people operations (HRIS, benefits, compliance), design compensation and performance systems, manage budget and vendor relationships, ensure legal compliance, and drive culture, engagement, and employee experience across a remote, global workforce.

Lead Revenue Operations, owning CRM architecture, data infrastructure, forecasting, reporting, compensation and territory design, and oversight of Deal Desk and Enablement. Drive GTM alignment, implement revenue technology and AI-powered automation, and support PLG and enterprise motions to scale ARR and operational efficiency.