Top Tech Jobs & Startup Jobs in Charlotte, NC

The Director of Performance Marketing will own Flex’s performance marketing, paid acquisition, SEO, GEO, website optimization, attribution, and self-serve growth. The role includes improving CAC and channel ROI, building a marketing team, managing agencies, partnering with Sales, RevOps, Product, Brand, Legal, and Compliance, and leading acquisition, activation, conversion, lifecycle, launch, and content initiatives.

Review KYC and KYB applications, verify identities and beneficial owners, investigate adverse media, sanctions, and PEP alerts, conduct enhanced due diligence, document risk decisions, and manage periodic or event-driven reviews. The role also supports quality assurance, process improvement, regulatory monitoring, and collaboration with Risk, Operations, Support, and banking partners while helping build Flex’s new KYC function.

Investigate transaction-monitoring alerts and unusual customer activity for money laundering, fraud, account takeover, and other financial crimes. Disposition alerts, conduct enhanced due diligence, write case narratives, support UAR/SAR filings, maintain case records, and escalate suspicious activity. The analyst will also identify detection gaps, improve monitoring rules and procedures, support quality reviews, and collaborate with Risk, Operations, Support, Engineering, and KYC teams while helping build Flex’s financial crimes program.

Provide white-glove support to high-net-worth business owners across banking, credit, and payments. Investigate complex issues, guide VIP accounts through processes, coordinate with engineering, underwriting, risk, and compliance, detect fraud, test features, document process gaps, file bug reports, and qualify high-value sales leads.

Draft and negotiate commercial agreements, support product and regulatory matters, research laws, assist with licensing and disputes, maintain corporate records, and improve legal processes using AI and technology. The role partners closely with business teams in a fast-paced fintech startup and offers broad exposure to contracts, compliance, governance, litigation, and financial services.

Analyze applicant and account data to support credit underwriting, fraud detection, portfolio monitoring, delinquency management, and collections strategies. Interpret business financial statements, banking data, and credit reports; build dashboards, behavioral segments, and performance cohorts; and evaluate credit product profitability, customer lifetime value, losses, and risk-adjusted returns. Communicate findings to influence risk management and product strategy.

Own Flex’s IT and corporate security function as a hands-on senior individual contributor. Responsibilities include identity and access management, joiner-mover-leaver processes, Okta and Google Workspace administration, endpoint and MDM programs, SaaS governance, access reviews, security policies, awareness training, MSP management, and automation using scripts and internal tooling. The role partners with security, People, Finance, and Legal while maintaining corporate security posture across a distributed workforce.

Own and scale Flex's end-to-end card programs (ledger, processing, servicing, fulfillment, BIN/network relationships). Lead processor and network strategy, vendor and commercial negotiations, build operational infrastructure to run multiple card products across credit, stablecoin, and rewards, and recruit and grow the card programs team.

Lead a team of 7-9 BDRs, managing performance, ramp, and pipeline reviews. Collaborate with sales and marketing for strategy and hiring.

As an Account Manager at Flex, you'll manage client relationships, drive account growth, analyze customer needs, and collaborate across teams to enhance customer success.