Top Tech Jobs & Startup Jobs in Charlotte, NC

Manage confidential employee data, documentation, and HR-related workflows within People Operations. Use ServiceNow to handle cases, coordinate compliant document processes, collaborate across teams, and support HR shared-service activities. The role requires strong English and Korean communication, accurate data administration, document management, and the ability to remain calm while anticipating issues.

Annotate and label data accurately according to project guidelines, conduct quality checks, provide feedback on annotation tools and processes, collaborate with project teams, maintain efficiency, and identify issues for resolution. The role requires strong attention to detail, critical thinking, adaptability, communication skills, and comfort with repetitive computer-based work.

Provides employee support through phone, email, and chat, resolving inquiries about payroll, time away, leave, benefits, HR policies, and HR systems. Manages cases in Workday HCM and ServiceNow, handles sensitive issues confidentially, applies critical thinking to moderately complex cases, and ensures compliance with company policies and procedures. Requires strong English and Korean communication skills and at least three years of employee support experience.

Handle inbound customer calls, provide technical support, troubleshoot products, and identify consultative sales opportunities. Resolve issues within scope, recommend paid solutions when appropriate, and meet conversion, sales, customer satisfaction, and first-call-resolution targets. The role requires strong communication, customer rapport, multitasking, computer navigation, product knowledge, and the ability to operate effectively in a high-volume environment.

Conduct inbound and outbound sales calls for automotive industry clients, identify customer needs, recommend suitable products or services, overcome objections, and close sales. Maintain accurate customer interaction records, build client relationships, provide excellent customer service, and stay informed about industry trends and product updates in a target-driven environment.

Reviews and moderates social media content according to community standards and policies. Responds to user inquiries, investigates reported accounts and abusive content, escalates policy exceptions, identifies workflow improvements, and analyzes trends to enhance the user experience. Requires Hindi language proficiency, B2 English, strong communication and empathy, critical thinking, computer literacy, and accurate typing skills.

Analyzes potentially fraudulent transactions, monitors customer profiles for suspicious activity, investigates alerts, reviews red flags, performs KYC checks, gathers supporting information, and recommends escalation or closure of cases according to AML policies and procedures.

Reviews, classifies, and removes user-generated content according to client policies and community guidelines. Maintains quality and KPI targets, escalates cases appropriately, protects confidential information, completes ongoing training, and works rotational shifts. The role requires reviewing potentially offensive, disturbing, or graphic content in an on-site environment while supporting digital community safety.

Reviews customer accounts and applications through KYC/KYB workflows, educates customers on compliance requirements, responds to inquiries, monitors account activity for AML adherence, and applies applicable regulations and client policies. The role manages queues, emails, service requests, and customer identity tasks while providing workflow and policy feedback to management.

Sell digital advertising solutions to new and existing business clients across various industries. Manage assigned accounts, prospect for opportunities, identify client needs, explain product value, recommend solutions, conduct upselling, lead outbound campaigns, qualify pipelines, and close sales. Build trusted client relationships while increasing platform usage, content creator adoption, and advertising spend. Mandarin and English fluency are required, and fresh graduates are encouraged to apply.