Handle inbound customer calls, identify needs, recommend products and services, resolve support issues, troubleshoot client products, and convert inquiries into sales. The role requires Mandarin and English fluency, target-driven performance, strong communication skills, rotational shift availability, and the ability to work in a fast-paced, high-volume environment.
Overview
Responsibilities
An Inbound Sales Representative focuses on assisting customers by addressing inquiries, identifying needs, and providing tailored solutions to enhance satisfaction and close sales. This role requires strong communication and problem-solving skills to build trust and drive meaningful connections with potential clients.
QualificationsJob Requirements:
- Language Requirement: Excellent in Mandarin and English in terms of verbal, written and comprehension
- Education level : SPM and above
- Candidates with B2B/ B2C sales experience will have added advantage
- Strong ability to turn support calls into sales opportunities
- Passion to do sales and achieve target
- Fresh Graduates are encourage to apply
- Open to Local Malaysian
Responsibilities
- Handle incoming calls using proper sales and customer service practices throughout the interaction.
- Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
- Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
- Troubleshoot client products to ensure a one-call resolution.
- Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
- Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
- Open to working in rotational shifts.
Similar Jobs
Blockchain • Fintech • Mobile • Payments • Software • Financial Services
Leads strategic finance for Commerce go-to-market, partnering with revenue leaders on annual planning, forecasting, performance management, investment analysis, resource allocation, and commercial strategy. Builds driver-based financial models connecting sales and operational metrics to financial outcomes, evaluates investments across commercial functions, prepares executive materials, and manages finance team members.
Top Skills:
AIPythonSQL
Blockchain • Fintech • Mobile • Payments • Software • Financial Services
Originate and lead brand platforms, repositioning efforts, and campaign ideas from concept through activation. Shape creative briefs, maintain brand coherence across products and media, and direct designers, writers, and production partners. Set creative standards while remaining hands-on, collaborate with marketing, product, partnerships, and cross-functional leadership, and identify cultural shifts to inform impactful work.
Artificial Intelligence • Cloud • Information Technology • Consulting
Build and enhance cloud-based applications for mission-critical workloads. Responsibilities include designing, coding, testing, debugging, integrating, and deploying application modules; developing CI/CD pipelines; applying cloud-native, DevOps, security, scalability, and performance practices; and collaborating with project managers and development partners to deliver, monitor, and support cloud services.
Top Skills:
Ci/CdCloud-Native ApplicationsContainerizationDistributed SystemsEvent-Driven ProgrammingGoInfrastructure As CodeJavaJavaScriptKubernetesManaged Cloud ServicesNext-Generation DatabasesPython
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
