Top Tech Jobs & Startup Jobs in Charlotte, NC

Conducts quality assurance evaluations for customer service operations, analyzes root causes and performance data, prepares QA progress reports, and serves as an escalation point and subject matter expert for process-related questions. The role also supports problem prevention and continuous improvement projects while ensuring client performance standards are met.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries about orders, accounts, and system usage; collaborate with internal teams; document interactions; manage escalations; meet service-level targets; and support continuous process improvements across multicultural markets.

Respond to customer enquiries through inbound calls and email, support online ordering, process payments securely, resolve concerns, escalate priority issues, and maintain a professional brand experience. The role requires meeting performance targets, protecting customer information, collaborating with teammates, incorporating feedback, and continuously improving support quality. Candidates need strong communication, problem-solving, customer service, computer literacy, typing accuracy, and Mandarin language skills.

Conducts quality assurance evaluations for customer service operations, performs root-cause and data analysis, prepares progress reports, supports process escalations, serves as a QA subject matter expert, and contributes to problem prevention and continuous improvement projects.

Provides first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolves order, account, and system-use inquiries; documents interactions; handles escalations; collaborates with internal teams; meets service-level targets; and contributes to process improvements. Requires English and Russian proficiency and 1–2 years of customer service, helpdesk, or shared service experience.

Provides first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolves order, account, and system inquiries; documents interactions; collaborates with internal teams; manages escalations; meets service-level targets; and contributes to process improvements. Requires 1–2 years of customer service or helpdesk experience and fluency in English and German.

Drive new business across APAC through outbound and inbound prospecting, account profiling, cold calling, email campaigns, and pipeline management. Identify customer needs, engage C-level decision-makers, explain cloud security solutions, gather technical requirements, and support solution-selling opportunities. The role requires meeting activity and quarterly performance targets while managing assigned accounts, identifying upsell opportunities, and contributing to customer growth.

Conduct outbound B2B sales and business development for IT and cloud security solutions. Prospect new accounts, manage assigned portfolios, contact decision-makers, assess business and technical needs, explain product value, qualify pipelines, close opportunities, and upsell existing customers. Develop outbound campaigns from ideation through initial pitching and qualification. Native Taiwanese language proficiency and B2-level English are required.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries involving orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires fluent written and verbal English and Dutch and is offered on a renewable nine-month contract.

Reviews, classifies, and removes user-generated content according to client policies and community guidelines. Maintains quality and KPI targets, escalates cases appropriately, protects confidential customer information, completes ongoing training, and monitors company communications. Requires fluent written Kurdish, strong reading comprehension, attention to detail, rotational-shift availability, and emotional resilience when handling disturbing content.