Own strategic relationships with senior living operators, driving product adoption, measurable ROI, renewals, expansion revenue, and customer satisfaction. Lead executive business reviews, develop account and impact plans, resolve issues proactively, identify growth opportunities, and represent customer needs internally. Mentor customer success professionals while managing a complex book of business. The role requires approximately 30% travel for on-site visits, business reviews, and key client engagements.

Lead backend engineering for cloud-native, event-driven data pipelines and customer integrations (especially EHRs). Evolve core data models and APIs, improve scalability and reliability, mentor engineers, define best practices, and drive end-to-end testing and AWS-based solutions.

Lead and scale Inspiren's embedded firmware organization: define technical roadmap, architectures, standards, and AI-augmented workflows; oversee multi-modal sensing firmware (mmWave, optical, audio), multi-protocol communications, SoC strategy, OTA and secure/HIPAA-compliant systems; manage JDM partnerships and cross-functional alignment across R&D, NPI, and sustaining engineering.