Top Tech Jobs & Startup Jobs in Charlotte, NC

Administers initiative intake, maintains the portfolio system of record, produces executive reporting, tracks milestones, dependencies, risks, and issues, and prepares governance materials. The role supports prioritization and resourcing decisions through KPI analysis, status reporting, decision logs, and operating cadence management. It also improves reporting workflows through automation and AI tools while ensuring portfolio data remains accurate and current.

Provides Tier 1 and 2 software support through portal, email, phone, and chat. Documents issues, communicates proactively with clients, escalates technical problems to Engineering, maintains knowledge resources, identifies support trends, and participates in on-call coverage. The role also supports performance goals, workload management, special projects, and team enablement by mentoring new members and assisting Level 1 agents.

Owns a portfolio of enterprise B2B SaaS clients, serving as the primary relationship manager throughout the client lifecycle. Responsibilities include driving adoption and value realization, leading business reviews, monitoring account health, managing renewals and risks, identifying expansion opportunities, and partnering with Sales and internal teams. The role uses CRM, client success platforms, AI tools, and client data to improve engagement, insights, and operational efficiency.

Leads and develops a team of Client Success Managers serving strategic B2B SaaS accounts. Responsibilities include driving adoption, value realization, retention, renewals, expansion, executive relationships, escalations, portfolio health, cross-functional collaboration, and responsible AI adoption. The role also oversees hiring, coaching, performance management, and operational improvement while supporting complex enterprise client needs.

Manage enterprise client accounts and lead the planning, execution, optimization, and reporting of digital and retail media campaigns. Develop media strategies, manage bids and budgets, analyze performance, advise clients, identify growth opportunities, and collaborate with client success, technical account, and product teams. The role requires hands-on experience with major advertising platforms, strong analytical and communication skills, and the ability to apply AI to improve campaign efficiency.

Provide in-house legal counsel across the Americas on commercial contracts (SaaS, licensing), employment matters, corporate governance, privacy, compliance, and AI governance. Negotiate agreements, support HR and cross-functional stakeholders, implement legal operations and AI-enabled workflows, coordinate external counsel, and contribute to process and policy development to manage enterprise risk and support growth.

Administer and optimize Salesforce, Gainsight, and Pendo for Brands and Retailers services. Maintain integrations and data consistency, configure AI capabilities, troubleshoot platform and data issues, build scalable automations, and support Services teams to improve adoption and operational efficiency.