Design, develop, test, and maintain ServiceNow solutions including business rules, client scripts, UI policies/actions, Flow Designer flows, ACLs and API integrations. Consult with users to gather requirements, produce technical designs and test plans, lead coding/debugging activities, and ensure alignment with enterprise standards and high-availability requirements. Support enterprise deployments, integrations, and process automation across ITSM, SPM, and ITOM/CMDB.

Leads medium-to-large projects through full lifecycle: planning, scope, design, execution and delivery. Defines requirements, manages stakeholders, vendors, schedules, risks and change. Tracks metrics, maintains documentation, mentors team members, and ensures compliance with segregation of duties and information security standards.

Lead enterprise architecture strategy, standards, and governance to design secure, scalable technology solutions. Collaborate with business and IT stakeholders to evaluate emerging technologies, reduce technical debt, drive transformation, and ensure solutions meet security, operational, and regulatory requirements. Create reference architectures, perform technology assessments and POCs, support disaster recovery and capacity planning, and integrate security and compliance across platforms.