Top Tech Jobs & Startup Jobs in Charlotte, NC

Manages end-to-end Sage X3 and ERP implementation projects for clients, including planning, budgeting, resource coordination, stakeholder communication, risk mitigation, change requests, financial tracking, and project closure. Serves as the primary client liaison, supports solution scoping and account growth, coordinates internal and third-party teams, and ensures successful transition to post-implementation support. The role requires ERP implementation experience in process or distribution manufacturing and involves at least 20% travel to U.S. client locations.

Leads complex Sage Intacct ERP implementations from discovery through go-live and support transition. Responsibilities include requirements gathering, process analysis, solution design, configuration, testing, training, change management, risk and scope management, stakeholder engagement, and technical coordination. The role also supports presales scoping, client expansion opportunities, consultant mentoring, and continuous improvement of implementation methodologies.

Implements and supports client desktop, server, networking, security, backup, and cloud technologies in an MSP environment. Provides second-level service desk escalation, remote troubleshooting, onsite support, project engineering, documentation, ticket management, status reporting, and client communication. The role owns resolution time, customer satisfaction, utilization, and SLA metrics while maintaining certifications and adapting to new platforms.

Leads a 24x7 managed IT services practice across Service Desk, NOC, SOC, field services, and project delivery. Oversees service quality, operational metrics, escalations, capacity, utilization, financial drivers, and continuous improvement. Builds and develops high-performing teams, manages client health and executive escalations, supports retention and growth, and partners across Sales, PMO, Client Experience, and other practices to deliver consistent client outcomes.

Lead and coach an Acumatica sales team across the U.S. and Canada, driving new business revenue in manufacturing, construction, and food and beverage. Responsibilities include developing sales strategies, managing the full pipeline, delivering tailored product demonstrations, negotiating contracts, closing high-value deals, collaborating with marketing, and owning revenue forecasting and reporting.

Drive revenue growth across existing and prospective clients through Sage X3 add-on sales, upselling, cross-selling, and service conversion. Manage sales pipelines and CRM updates, conduct discovery calls and product demonstrations, develop mutual success plans, forecast performance, and collaborate with solution engineers, customer success, and account management teams. Maintain strong product and industry knowledge while achieving sales quotas and ensuring effective client handoffs.

Leads a consulting team delivering Sage ERP solutions, overseeing consultants, client relationships, project quality, budgets, timelines, and customer retention. Manages team performance and development, steers existing-account projects, reviews deliverables and invoices, and supports pre-sales, account planning, engagement scoping, statements of work, pricing, and revenue growth. Maintains expertise in Sage X3 or Sage 500 and relevant client industries while ensuring profitable, high-quality service delivery.

Leads operational integration of acquired businesses from transaction close through stabilization. Develops integration roadmaps, milestones, risk registers, and executive reports; coordinates Finance, IT, HR, Operations, Sales, Marketing, Legal, and other workstreams; manages acquired leadership relationships; oversees ERP, CRM, billing, technology, policy, and process transitions; mitigates risks, drives accountability, and improves integration playbooks.

Leads enterprise integration of Managed Services acquisitions from due diligence through operational maturity. Develops integration strategies, governance frameworks, playbooks, and success metrics; oversees cross-functional workstreams, technology migrations, customer transitions, vendor integration, risk mitigation, and operational transformation. Partners with executives and business leaders to drive accountability, monitor KPIs, resolve roadblocks, and realize strategic and financial objectives across acquired organizations.

Drive revenue growth by expanding existing NetSuite and related SaaS accounts and converting users to Net at Work services. Maintain pipeline and CRM updates, conduct discovery and demos, develop mutual success plans, collaborate with solution engineers and account teams, and provide accurate forecasts to meet quota.