Owns care delivery product capabilities including prescribing, prior authorizations, and virtual visit workflows. The role gathers clinical and business requirements, prioritizes roadmaps, translates needs into product specifications, partners with engineering and cross-functional teams, tracks product metrics, facilitates Agile ceremonies, and leads feature rollout and training. It also identifies responsible applications of AI and automation to reduce clinical and administrative burdens in a regulated healthcare environment.

Lead data-driven analyses and cross-functional operational initiatives to improve patient conversion, provider utilization, and operational efficiency. Build reporting infrastructure and dashboards with Product and Data, define metrics, and partner across Operations, Clinical, Finance, and Commercial to implement and measure process improvements and scalable insights.

Lead and grow strategic relationships with benefits consultants to drive employer partnerships, influence RFIs/RFPs, coordinate with sales, gather market intelligence, and represent Form Health at industry events. Leverage an established consultant network to generate new employer opportunities and position the company's clinical solutions.