Top Tech Jobs & Startup Jobs in Charlotte, NC

The Senior Customer Success Manager will lead customer onboarding and advocate for customer needs, ensuring successful engagement and adoption of the product.

Serve as the primary post-sales contact for enterprise customers, driving onboarding, implementation, adoption, and value realization. Build relationships across stakeholder levels, advocate customer needs internally, coordinate issue resolution with technical teams, deliver training, and work with sales to renew and expand accounts while minimizing churn.

Serve as strategic post-sales partner for a portfolio of major financial services customers. Drive outcomes through executive engagement, onboarding, success planning, renewals/expansion, cross-functional advocacy, and escalation management while coordinating technical workstreams with Solutions Architects.

Serve as post-sales primary contact for enterprise customers, driving onboarding, adoption, value realization, and renewals. Collaborate with solutions architects, support, product, and engineering to resolve issues, provide product expertise, train customers, and advocate customer needs internally.

Own and design high-impact components of Chainguard's container image platform. Build and improve image build systems, tooling, and services at scale. Drive technical direction, participate in roadmap planning, collaborate cross-functionally, and mentor engineers to raise engineering quality.

Design, build, and evolve customer-facing backend services and public APIs; own features end-to-end from design through rollout; create technical design documents; ensure services are observable, resilient, and usable across multiple products; collaborate closely with Product and Experience teams to prioritize and ship iterations.

The Senior Software Engineer will enhance the core product by developing features and tools for Chainguard Images, collaborating with teams and ensuring product quality.