Top Tech Jobs & Startup Jobs in Charlotte, NC

Partner with sales teams to evaluate customer needs, demonstrate Chainguard products, conduct proofs of value and concepts, respond to RFPs and RFIs, and secure technical wins. The role owns technical aspects of enterprise sales opportunities, supports existing customers, collaborates with engineering, and participates in webinars, conferences, meetups, and marketing initiatives. Candidates need sales engineering experience, enterprise and mid-market selling experience, cloud and container expertise, security knowledge, and startup experience.

Own the Customer Success Operations roadmap and build scalable processes, systems, reporting, and performance frameworks across Customer Success, Professional Services, Support, and Renewals. Lead systems integrations, automation, renewal forecasting, KPI development, capacity planning, process optimization, and cross-functional initiatives that improve retention, efficiency, and customer outcomes.

Own end-to-end renewals for complex public-sector customers and partners, managing government contract vehicles, quotes, pricing, procurement timelines, funding risks, forecasts, and CRM data. Coordinate with Customer Success, Sales, Finance, Legal, Deal Desk, Contracts, resellers, distributors, and systems integrators to ensure timely contract execution and retention. Develop renewal playbooks, mitigate churn risks, support gross retention goals, and mentor renewal managers while serving as the public-sector renewals subject matter expert.

Leads Chainguard’s global renewals organization across commercial, enterprise, and public-sector customers. Owns renewal forecasting, gross retention, pricing and discounting strategy, risk mitigation, executive escalations, and cross-functional alignment with Sales, Customer Success, Finance, and Operations. Builds renewal teams, processes, playbooks, reporting standards, compensation and capacity models, while improving forecast accuracy and on-time renewal performance.

Own end-to-end renewals for strategic enterprise customers, managing complex multi-year agreements, negotiations, forecasting, risk mitigation, and contract execution. Build value-based business cases, partner with Customer Success and Account Executive teams, engage senior procurement and security stakeholders, maintain CRM accuracy, develop renewal playbooks, and mentor Renewal Managers. The role requires strong commercial judgment, project management, communication, and enterprise SaaS renewal experience.

Own end-to-end renewals for a portfolio of commercial B2B SaaS customers, including proactive outreach, quoting, pricing and contract negotiations, forecasting, CRM maintenance, and contract execution. Identify churn risks, improve retention, collaborate with Customer Success, Sales, Finance, Legal, and Deal Desk, and develop renewal playbooks and operational processes. The role requires strong organization, communication, negotiation, customer relationship management, and autonomy in a fast-paced environment.

Own end-to-end renewals for strategic enterprise customers, including planning, value justification, negotiation, forecasting, risk mitigation, and contract execution. Partner with Customer Success, Sales, Finance, Legal, and procurement teams to secure complex multi-year renewals, protect retention, support expansion, improve renewal processes, and mentor Renewal Managers.

Build and enable technical champions across cloud providers, VARs, SIs, and technology partners. Design secure cloud-native architectures, develop integrations, create reference architectures and solution playbooks, and deliver workshops and hands-on training. Collaborate with sales, partner managers, product, and engineering teams to develop joint solutions, accelerate partner-led adoption, grow partner-influenced revenue, and influence product direction. The role requires extensive partner engagement and up to 50% travel.

Leads end-to-end brand creative production across campaigns, events, paid media, video, web, and partner programs. Owns intake, briefs, timelines, budgets, workflows, vendor and agency relationships, production logistics, and launch coordination. Manages video and photo production, website design workflows, freelancers, and creative quality. Builds scalable processes, tracks payments and deliverables, and partners across marketing, content, growth, events, and web teams.

Provides advanced technical support to enterprise customers using Chainguard Images. Responsibilities include triaging and resolving complex issues, investigating bugs, coordinating escalations with Engineering, managing customer communication and SLAs, documenting solutions, creating knowledge-base content, submitting product feedback, and participating in an after-hours on-call rotation. The role requires expertise in Linux, containers, Kubernetes, DevOps tooling, cloud platforms, and strong written and verbal communication.