Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads quota-carrying CX and contact center transformation sales and delivery across retail, e-commerce, travel and hospitality, and telecom clients. Owns revenue targets, pipeline development, complex deal closure, executive relationships, transformation strategy, technology solutioning, program governance, and practice growth. Builds AI-enabled CX solutions using CCaaS, CRM, WFM, analytics, and automation technologies while mentoring consulting, architecture, and delivery teams.

Lead identification and quantification of issuance leakage across acquisition, application, approval, and funding funnels. Analyze digital customer journeys and conversion gaps, run root-cause diagnostics, design experiments, build executive dashboards, and translate findings into prioritized, quantified business recommendations partnering with Product, Marketing, Credit Risk, Operations, and Engineering.

Schedules insurance appraisal appointments, contacts policyholders through phone, SMS, and email, and builds trust while explaining appraisal requirements. Supports homeowners using the ASSIST photo-capture product, including app installation and technical troubleshooting. Maintains accurate work-order statuses, prioritizes assignments, meets deadlines and productivity goals, and escalates unusual situations to management.

Provides remote customer support for insurance appraisal scheduling and self-survey services. Contacts policyholders by phone, SMS, and email; explains appraisal requirements; assists homeowners with installing and using a photo-capture app; resolves technical questions; updates work-order statuses; prioritizes assignments; meets deadlines and productivity goals; and escalates unusual situations to management.

Schedule insurance appraisal appointments, contact policyholders through phone, SMS, and email, explain appraisal requirements, and provide concierge support for a mobile photo-capture application. Assist homeowners with installation and technical questions, maintain accurate work-order statuses, prioritize assignments, meet productivity and deadline targets, and escalate unusual situations to management.

Contacts insurance policyholders by phone, SMS, and email to schedule appraisal appointments and explain requirements. Provides concierge support for the ASSIST self-survey product, including mobile app installation and technical questions. Updates work order statuses, prioritizes assignments, meets productivity and deadline targets, resolves issues, and communicates unusual situations to management.

Provides remote customer support for insurance appraisal scheduling and self-survey products. Contacts policyholders by phone, SMS, and email; explains appraisal requirements; assists homeowners with installing and using a photo-capture app; updates work-order statuses; prioritizes assignments; meets productivity and deadline goals; and escalates unusual situations to management.

Contacts insurance policyholders by phone, SMS, and email to schedule appraisals, explain requirements, and address concerns. Assists homeowners with installing and using the ASSIST photo-capture app, resolves technical questions, updates work-order statuses, prioritizes assignments, meets deadlines and productivity goals, and escalates unusual situations to management.

Lead and own end-to-end delivery of enterprise Data & AI programs, define data strategy and architecture (lakehouse/warehouse), drive modernization, governance, data quality, metadata/lineage, and AI adoption. Manage client relationships, account growth, program budgets, delivery teams, and stakeholder communications to ensure on-time, on-budget outcomes.

Own end-to-end architecture, hands-on development, deployment, and production hardening of agentic AI and generative AI solutions for U.S. healthcare payers. Design multi-cloud infrastructure, AI agents, RAG pipelines, integrations, governance, security, and MLOps/LLMOps practices. Embed with clients, translate payer workflows into deployed systems, troubleshoot live environments, and lead distributed engineering support while maintaining direct technical ownership.