Top Tech Jobs & Startup Jobs in Charlotte, NC

Drive account growth and profitability by securing renewals and incremental contracts. Develop and execute account growth plans, collaborate with category and support teams, use sales tools to prioritize activity, negotiate pricing, implement customer programs, and build executive relationships to maximize retention and profitability.

Manage retention and growth for multi-site Commercial Real Estate accounts in Janitorial/Sanitation and Breakroom categories. Use consultative selling, CRM and data insights to identify opportunities, expand share of wallet, manage pipelines, collaborate with pricing and field teams, and deliver customized proposals to multiple stakeholders across portfolios.

Lead architecture and evolution of enterprise observability platforms (APM, infrastructure monitoring, session replay, log analytics). Define integration patterns, telemetry standards, and governance. Partner with Engineering, SRE, Product, and Infrastructure to embed observability best practices, evaluate new technologies (OpenTelemetry, distributed tracing, AI-driven observability), drive platform standardization, and manage vendor relationships to improve MTTD/MTTR and system reliability.