Top Tech Jobs & Startup Jobs in Charlotte, NC

Customer-facing Solutions Architect providing consultative expertise on NICE CXone Agent products. Recommend configurations, drive implementations, perform business and technical analysis, train customers, manage Salesforce cases, engage product management, and mentor teammates to ensure customer ROI and satisfaction.

Lead VRS consultant responsible for owning customer business cases, driving adoption and ROI of NiCE solutions, leading CX/contact-center transformation engagements, delivering advisory services on quality management and analytics, building stakeholder relationships, creating ROI models, and identifying additional engagement opportunities.

Serve as a trusted advisor for designated accounts, manage escalations, ensure SLA/CSAT targets, analyze support trends, drive technical resolutions, enable product adoption, mentor engineers, and coordinate cross-functional communication for post-implementation success.

Senior leader accountable for strategic customer success of Enterprise/Strategic accounts. Lead Technical Account Managers and CS teams to drive retention, NPS/CSAT, upsell, account P&L, process improvements, and executive customer advocacy.

Sell NiCE's Agentic AI and Cognigy-based AI-for-CX SaaS to large enterprises across North America. Build pipeline, run full sales cycles, close large deals via direct and partner channels, respond to RFPs/RFIs, hit ARR/ACV targets, and represent the company at industry events.

Enable and mentor partners to sell and deliver NiCE AI/CCaaS solutions. Lead technical discovery, demos, PoVs, and architecture reviews; build partner enablement content; manage technical partner relationships, integrations, release impacts, and service scoping.

The AI Solution Strategist will bridge technical teams and business stakeholders to define and launch conversational AI agents while managing multiple complex projects and ensuring customer success and engagement.

Lead AI delivery-driven projects from initiation through closure, providing strategic direction, executive communication, risk and escalation management, roadmap alignment with technical/product/AI stakeholders, and mentoring PMs to ensure timely, high-quality SaaS and GenAI customer outcomes.

Drive pre-sales for NICE Customer Service Automation by designing technical solutions, delivering demos, evaluating customer infrastructures, responding to RFIs/RFPs, and partnering with sales, product, and engineering to apply conversational AI, analytics, and digital engagement to CX problems.

The Project Manager will oversee customer-facing software and AI delivery projects, assist with documentation, track progress and risks, and communicate with teams.