Top Tech Jobs & Startup Jobs in Charlotte, NC

The Senior Data Analyst conducts analysis on IVR interaction data and call performance metrics, collaborating with developers and architects to optimize IVR operations.

The VUI Designer creates intuitive voice experiences for IVR applications, designs call flows, collaborates with teams, and conducts usability testing.

Oversee delivery lifecycle of complex long-term projects, ensuring customer satisfaction, profitability, and team management. Requires strong leadership and communication skills.

Lead full-lifecycle, large-scale telecom, network, data center, cloud, and security transformation programs. Own program strategy, governance, P&L, financial control, executive engagement, stakeholder management, risk mitigation, and cross-functional global delivery to ensure on-time, on-budget contractual outcomes.

Lead QA for IVR and web applications owning end-to-end test strategy, execution, and reporting. Plan and run voice and integration tests, create test plans/scripts, mentor a small QA team, coordinate defect triage, and support automation and integration across IVR, web, and backend systems.

Design end-to-end speech and DTMF IVR call flows and conversational experiences; gather and analyze user and business requirements; create design specifications and user stories; collaborate with product, engineering, and speech scientists; conduct usability testing and tune IVR performance to optimize recognition and UX.

Design, develop, and administer databases for IVR, call center, and analytics systems. Ensure availability, integrity, performance, and scalability; write and optimize SQL; integrate databases with applications and cloud components; support analytics pipelines; perform maintenance, monitoring, troubleshooting, and cross-team collaboration.

Manage and maintain a multilingual IVR audio library, coordinate localization and delivery, perform linguistic QA and audio post-processing, manage vendors and voice talent, ensure timely asset delivery, and contribute to IVR dialogue design and documentation.

Operate and ensure stability of global IVR systems across AWS and on-premises environments. Support deployments, monitor performance, respond to incidents, troubleshoot infrastructure, networking, and voice/SIP/Genesys issues, and participate in on-call rotation.