Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead and scale a Customer Success team across EMEA to drive customer adoption, retention, and expansion. Ensure successful go-lives, build executive relationships, implement scalable processes, act as escalation point for complex issues, partner with Product and Engineering to prioritise customer-impacting work, and continuously improve onboarding and optimisation to maximise customer value.

Own the end-to-end integration journey for developer customers and SIs, improving SDKs, tracking, validation tooling, and docs to reduce time-to-value, defects, and escalations while partnering cross-functionally and defining CDX+CDI KPIs.

Manage a mid-market sales territory end-to-end: run discovery, negotiate and close enterprise SaaS deals (often six-figure) with value-based selling, coordinate internal engineering/resources, shorten sales cycles, and relay customer feedback to product.

Own post-sale customer relationships to ensure successful integration and adoption of the search platform. Prioritize customer needs, coordinate engineering resources, troubleshoot support requests, create documentation and training, and align stakeholder expectations to drive revenue and satisfaction.

Build and maintain tools for merchandisers to manage product discovery. Deliver features for the Searchandizing dashboard, improve usability, own full stack projects from idea to production, work with PMs/Designers/EMs, and handle testing, CI/CD, deployment, and production ownership.

Design, build, and maintain scalable AWS infrastructure using IaC. Improve CI/CD pipelines, implement monitoring and observability, automate routine infrastructure tasks, manage cross-account AWS environments, and advise engineering teams on best practices to ensure reliability, security, and performance.

Lead customer marketing campaigns to drive product adoption, advocacy, and expansion. Build customer stories, manage a reference/advocacy program, and partner with Product, CS, and Sales. Own analyst relations strategy and execution: briefings, evaluations, intelligence tracking, and maintaining relationships with Gartner, Forrester, IDC, and other analysts.

Build and own production backend services in Python for a large-scale ecommerce search platform. Work with SQL-heavy systems, monitoring/alerting, and debugging user-facing systems. Deliver maintainable software via tests, code review, and incremental delivery. Collaborate on data integrations and optional ETL/ELT workflows with PySpark; apply SEO, API/auth, and unstructured data knowledge when needed.