Top Tech Jobs & Startup Jobs in Charlotte, NC

Own strategic relationships for a book of enterprise ecommerce clients, drive renewals and upsells, surface risks, educate customers on product value and use cases, analyze ecommerce performance/A-B tests, and coordinate cross-functional initiatives to meet retention and growth targets.

Lead and develop a team of Enterprise Account Executives to drive strategic, consultative enterprise SaaS sales. Hire, onboard, enable, and coach AEs; manage long, complex deal cycles, negotiate with procurement and C-level stakeholders, and report pipeline and sales metrics to Head of NA Sales.

Lead and develop a team of Account Managers to drive upsell revenue and net revenue retention. Own renewals, upsell and cross-sell processes, pipeline reporting, customer QBRs, and pitching new product capabilities. Collaborate with C-level, engineering, and customer success to identify opportunities and execute complex enterprise sales cycles.

Own strategy and execution of multi-channel demand gen campaigns to drive sales-qualified opportunities. Build 1:few account-based plays and 1:many nurtures (email, webinars, paid), manage audience segmentation and A/B tests, leverage HubSpot/6sense/Salesforce for targeting and reporting, and collaborate with Sales, Content, and Product Marketing to hit pipeline targets.

Manage full enterprise sales cycle for ecommerce SaaS: build relationships with decision makers, negotiate contracts and pricing, marshal engineering resources, close six-figure deals, shorten time-to-sale, and relay customer feedback to product.

Own activation and growth of AI-powered email recommendation programs. Onboard clients, guide ESP integrations and feed setup, advise on promotional/triggered/lifecycle use cases, analyze performance to improve CTR/AOV/LTV, and drive revenue through upsell and expansion while influencing product and GTM strategy.

Lead analyst relations with tier-1 firms (Gartner, Forrester, IDC), manage briefings and evaluation cycles, and maintain analyst intelligence. Design and run customer marketing and adoption campaigns, produce customer stories, and build a customer reference and advocacy program to drive awareness, adoption, and upsell opportunities.

Manage a mid-market sales territory end-to-end: run discovery, negotiate and close enterprise SaaS deals (often six-figure) with value-based selling, coordinate internal engineering/resources, shorten sales cycles, and relay customer feedback to product.

Own post-sale customer relationships to ensure successful integration and adoption of the search platform. Prioritize customer needs, coordinate engineering resources, troubleshoot support requests, create documentation and training, and align stakeholder expectations to drive revenue and satisfaction.