Serve as the technical face and trusted advisor for customers, designing platform configurations, delivering training, leading technical discovery and escalations, and advocating customer needs to Product and Engineering to drive adoption and expansion.

Own post-sale relationships for strategic enterprise accounts across US and Canada. Drive product adoption, ROI, renewals, and expansion through executive engagement, QBRs, KPI reporting, and cross-functional advocacy. Translate platform capabilities into customer business outcomes, manage escalations, and align product and operations with trade compliance workflows.

Lead a remote compliance team supporting licensed customs broker partners and ABI users across the US and Canada. Oversee pre- and post-entry activities, exception management, PSCs/protests and corrections, partner meetings and training, CBP/CBSA interactions, tariff/duty program guidance, data/document alignment, and serve as escalation and knowledge leader for internal stakeholders.