Manage large transactional accounts in Multi‑Family, Healthcare, Manufacturing and Distribution. Provide exceptional customer service, conduct site visits and waste audits, resolve customer issues, execute retention strategies, update service agreements, and use WM sales tools to grow revenue and profitability.

Lead a public sector proposal and contract strategy team to develop RFP/RFQ responses, drive municipal growth, support contract renewals and negotiations, build proposal processes and content libraries, collaborate with cross-functional teams, and coach staff to improve proposal quality and win rates.

Lead enterprise revenue management and pricing strategy, implement pricing tools and processes, partner with sales and market leaders to maximize net price impact and customer lifetime value, monitor market/pricing trends, develop budgets, and guide execution and contingency plans to support revenue growth and retention.