Top Tech Jobs & Startup Jobs in Charlotte, NC

Analyze IVR caller behavior using SQL and Excel, build Tableau reports to visualize trends, collaborate with stakeholders to improve IVR user flows, and provide data-driven recommendations to enhance caller experience.

Design, implement, and transition Genesys Cloud contact center solutions. Build call flows/IVR in Genesys Architect, develop integrations using APIs/JSON/JavaScript, execute test plans, and follow change control processes while ensuring clear communication and ownership.

Design and deliver user-centered voice IVR experiences: gather requirements, create call flows and VUI specifications, conduct usability testing, tune speech/DTMF applications, support grammar design, and assist sales/marketing with UX methodology materials.

Migrate and operate customer experience applications on Google Cloud. Perform lift-and-shift to GCP, deploy and validate releases, manage containerized microservices (GKE/Docker/Terraform), query and configure apps, use Jenkins/git for pre-staging, and troubleshoot Linux/Unix systems with scripting.

Design, develop, and administer databases and web applications for IVR and call center software. Build cloud-based integrations, write and maintain SQL, and participate in call center analytics system development and integration.

Design, test, and deliver customer experience solutions: produce page/form/service designs and mockups, run JAD sessions, map requirements, write and execute test cases, manage client expectations, and drive project deliverables to completion.