Top Tech Jobs & Startup Jobs in Charlotte, NC

The Genesys Developer will facilitate sessions, define requirements, design desktop solutions, manage installations, and mentor team members.

The Senior Front-End Developer will create and maintain web application user interfaces, train team members, and utilize diverse technologies for dynamic CX solutions.

The Customer Experience Analyst will use data analysis to optimize IVR systems and improve client customer experiences, focusing on Mandarin-speaking clients.

Manage multilingual audio IVR prompts, QA and post-process audio files, handle vendor relationships, and assist in dialog design and localization.

The Engagement Manager will develop client relationships, lead sales processes, and manage CX project delivery teams, ensuring effective solutions and efficiency.

The Google Cloud Engineer will assist in migrating products to GCP, managing GCP applications, validating deployments, and utilizing various tools and programming languages for system configurations.

Analyze caller behavior data and develop reports using SQL and Tableau. Collaborate with stakeholders to enhance IVR experiences through data-driven insights.