Provides first-line technical support to staff, troubleshooting hardware and software applications, tracking and escalating requests, maintaining documentation, modifying system control files, supporting new-hire Information Systems orientation, and training users. The role supports Microsoft Office, NextGen Enterprise EHR, and other behavioral healthcare applications while maintaining a help desk knowledge base and providing administrative assistance to the Information Systems team.

Develop and maintain NextGen EHR forms, workflow logic, and lightweight .NET/MVC C# tools. Write validation and integration logic, participate in testing, support Helpdesk, and train staff to improve clinical documentation, compliance, and data integration.

Maintain centralized state and LME data sets (e.g., NC-TOPPS, e508), perform internet-based data entry, coordinate data tracking and follow-up with clinical staff, and provide help desk/IS support and parameter file maintenance.