Top Tech Jobs & Startup Jobs in Charlotte, NC

Source and engage exceptional Product, Design, and Engineering candidates through creative research, talent mapping, personalized outreach, referrals, communities, portfolios, and unconventional signals. Partner with recruiters and hiring managers to calibrate profiles, build representative pipelines, evaluate talent, track sourcing metrics, maintain candidate data in Ashby, and continuously improve sourcing strategies using modern recruiting tools and AI.

Manage complex customer issues, triage support activity, and coordinate escalations across Client Engagement, Product, Engineering, and project teams. Analyze tickets and feedback to identify trends, risks, process gaps, and product opportunities. Improve support operations through documentation, dashboards, workflows, routing logic, playbooks, and feedback loops. Serve as a customer advocate while supporting strategic initiatives and strengthening handoffs, prioritization, and operational decision-making.

Owns the triage and escalation of complex customer issues, connecting support activity with Product, Engineering, Client Engagement, and strategic projects. Identifies recurring trends, operational gaps, product opportunities, and customer friction. Builds scalable support processes, documentation, dashboards, workflows, and feedback loops while improving handoffs and enabling informed prioritization across teams.

Own technical relationships with insurance carrier accounts by leading discovery, solution design, integrations, deployment support, defect management, QA, documentation, API and payload validation, SQL-based account monitoring, and incident management. The role partners with client engagement and engineering teams to ensure deployments meet carrier requirements and progressively assumes greater ownership of technical account relationships.

Source exceptional product management and design candidates for senior-level roles. Develop creative talent searches using LinkedIn Recruiter, Boolean techniques, portfolios, communities, conferences, referrals, and market research. Partner with recruiters and hiring managers to define candidate profiles, personalize outreach, build diverse pipelines, track engagement and conversion metrics, and maintain accurate records in Ashby or a similar ATS. Use AI tools to improve research and sourcing efficiency.

Own technical delivery and account health for insurer software deployments. Responsibilities include discovery, solution design, integrations, API and payload review, QA testing, defect documentation, workflow mapping, SQL-based production monitoring, incident management, and technical communication with carrier accounts and engineering teams.

Own complex, client-facing programs from scoping through launch and long-term success. Translate enterprise client priorities into execution plans, coordinate Product, Engineering, Client Engagement, and customer stakeholders, manage risks and dependencies, and maintain launch readiness. Build scalable operating rhythms, status tracking, escalation processes, and decision logs while identifying patterns that improve client delivery and product operations.

Owns core accounting operations, including ERP administration, Ramp transactions, accounts payable, balance sheet schedules, payroll entries, bank reconciliations, accounts receivable, flux analysis, and sales and use tax filings. The role ensures accurate financial reporting, GAAP compliance, clean accounting data, timely reconciliations, and effective coordination with vendors and internal stakeholders.

Lead the evolution of Assured’s design system, defining shared patterns, standards, tools, and infrastructure across Design, Product, Brand, and Engineering. Improve craft, consistency, accessibility, and scalability while exploring AI-enabled design workflows. The role combines strategic leadership with hands-on product, interaction, and visual design work to enable teams to build high-quality experiences efficiently.

Source and engage exceptional software engineering talent for Staff+ roles during a 90-day contract. Develop creative searches using LinkedIn Recruiter, GitHub, technical communities, blogs, and unconventional channels; personalize technically credible outreach; partner with recruiters and hiring managers; track pipeline and conversion metrics; maintain candidate data in Ashby; and use AI tools to improve research and sourcing efficiency.