Top Tech Jobs & Startup Jobs in Charlotte, NC

Manages large-scale contact center operations, including Team Leaders and frontline teams. Oversees KPIs, service delivery, workforce planning, quality, training, performance, staffing, and process improvement. Leads employee development, engagement, retention, and succession planning while managing client relationships, stakeholder communications, business reviews, and contractual service requirements.

Leads end-to-end talent acquisition for RaaS and BFSI functions, develops workforce-aligned recruitment strategies, manages and coaches recruiting teams, builds specialized talent pipelines, monitors hiring metrics, improves recruitment processes, and partners with business leaders to forecast hiring needs and support compliant, high-quality hiring.

Manage BPO contact center operations, performance, staffing alignment, process excellence, and tactical initiatives. Coordinate with training, hiring, workforce management, analytics, and product teams; analyze customer feedback and business results; develop action plans and customer campaigns; maintain client engagement; and report performance across weekly, monthly, and quarterly business reviews.

Supports APAC marketing operations through Salesforce data hygiene, list maintenance, campaign attribution, performance reporting, dashboard updates, campaign launches, data reconciliation, and process documentation. The intern reviews MQLs, SQLs, opportunity influence, and campaign ROI while maintaining Looker Studio dashboards and marketing data accuracy.

Six-month intern supporting APAC transformation projects through coordination, planning, meeting administration, tracker maintenance, stakeholder follow-ups, reporting, documentation, testing coordination, rollout tracking, and issue logging. The role provides hands-on exposure to project management, digital transformation, and operational improvement while collaborating with cross-functional teams.

Conducts quality assurance evaluations, root-cause and data analysis, progress reporting, process issue escalation, and SME support for call-center operations. Participates in problem prevention and continuous improvement projects while working rotational shifts and communicating in English and Cantonese.

Drives business transformation and strategic change initiatives by developing transformation strategies, improving processes and organizational design, managing change adoption, engaging senior stakeholders, coordinating cross-functional projects, delivering training, and tracking benefits realization. The role manages transformation projects from planning through post-implementation review while ensuring alignment with business objectives, timely delivery, budget adherence, and successful organizational adoption.

Identify and develop B2B sales opportunities for technical products and software solutions. Engage business clients, understand their needs, present value propositions, manage the complete sales cycle through closing, maintain CRM records, achieve sales targets, and build lasting client relationships. The role requires strong English communication, technical product understanding, negotiation skills, independent work, and permanent night-shift availability.

Provides Level 2 desktop and technical support for employees and clients. Installs, configures, tests, troubleshoots, and upgrades computers, peripherals, software, virtual desktops, printers, and related infrastructure. Resolves incidents with vendors and Help Desk teams, supports LAN/WAN and telecom systems, assesses hardware and software purchasing needs, orders supplies, and trains users. Works independently in a geographically distributed, Microsoft-centric environment.

Provides Level 2 desktop and end-user support, including installation, configuration, troubleshooting, virtual desktop support, hardware and software deployment, peripheral setup, and user training. Maintains and tests network, server, LAN/WAN, and telecom equipment; coordinates with vendors, Help Desk, Operations, procurement, and staff to resolve issues and purchase technology. Works independently in a Microsoft-centric client-server environment.