Conducts quality assurance evaluations, root-cause and data analysis, progress reporting, process issue escalation, and SME support for call-center operations. Participates in problem prevention and continuous improvement projects while working rotational shifts and communicating in English and Cantonese.
Qualifications
Main Requirements:
- Bachelor’s degree or equivalent diploma in any discipline
- Candidate must be able to work on rotational shift (3 shift / 5 working days)
- Minimum 1 years’ experience as QA in call center
- Must be proficiency in English & Cantonese in terms of written, reading and speaking
- Able to start work immediately is preferred.
Key Responsibilities:
- Conduct root cause and other data analysis
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead
- Act as escalation point of contact for process questions, issues and resolution
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate as project team member in problem prevention and continuous improvement projects
Similar Jobs
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Leads strategic vision, architecture modernization, and delivery of enterprise software engineering solutions. Directs scalable cloud platforms, legacy modernization, AI and machine learning adoption, MLOps governance, and ethical technology practices. Provides executive stakeholder partnership, technical roadmap alignment, engineering team leadership, coaching, hiring strategy, and organizational standards across large-scale healthcare software systems.
Top Skills:
AgentforceArtificial IntelligenceAWSAzureCloud-Native ArchitectureContainerized MicroservicesGCPGenerative AiLangchainMachine LearningMlopsRetrieval-Augmented Generation (Rag)Vertex Ai
Artificial Intelligence • Cloud • Consumer Web • eCommerce • Information Technology • Software
Serves as the senior-most business systems architect and final technical authority across CRM, billing, marketing operations, revenue, and integration platforms. Defines target-state architecture, modernization and decommissioning strategies, technical roadmaps, solution designs, and build specifications. Partners with executive stakeholders, resolves cross-system design decisions, evaluates build-versus-buy choices, manages risks and tradeoffs, and maintains architecture documentation. The role supports Salesforce, Marketo, Zuora, CPQ, quote-to-cash, and order-to-revenue systems.
Top Skills:
Ai-Assisted Engineering ToolingCpqHubspotIntegration MiddlewareMarketoOrder-To-Revenue SystemsQuote-To-CashSalesforceSalesforce LightningZuora
Enterprise Web • Fintech • Marketing Tech • Software
Leads B2B CRM implementations from discovery through adoption. Translates client goals into project plans, manages scope, budgets, timelines, risks, and delivery teams, configures Unanet CRM, coordinates data migration and integration, provides demonstrations and training, monitors professional services outcomes, and resolves escalations. Requires strong project management, client communication, and organizational skills, with travel up to 25% annually.
Top Skills:
CRMData IntegrationData MigrationUnanet
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
