Top Customer Success Jobs in Charlotte, NC

As a Help Desk Specialist I, you will provide live support to employees, resolving technical issues while ensuring excellent service. You will manage a caseload, document requests, and collaborate with IT teams to help maintain efficient operations.

Manage a team serving VIP clients, ensuring performance standards and completing projects while coaching representatives in account management.

As a Quality Assurance Intern, you will create and execute test cases, manage defects, collaborate with developers, and document testing results to ensure software quality before product launch.

As an Intern, support quality assurance activities like creating and executing test cases, managing defects, and collaborating with teams to enhance product quality.

As a 2026 Summer Intern: Business Analyst, you'll engage in departmental projects and participate in professional development, gaining real-world experience in telecommunications.

As an intern, you'll work on data analytics projects, analyze business operations, and participate in professional development and networking activities during a 10-week summer program.

The intern will gain real-world experience in telecommunications, working on coding projects, professional development, and networking events.

The role manages retention agents to retain customers, achieve retention goals, provide coaching, and enhance customer experience. Responsibilities include monitoring performance and handling difficult calls.

As a Senior Digital Service & CX Analyst, you'll lead the design of IVR systems, develop reports using SQL and visualization tools, and mentor team members while enhancing customer experience through AI and machine learning.

The intern will assist with transaction tax audits, compile data, perform tax research, and participate in professional development and networking activities.