Spectrum Logo

Spectrum

Sales and Customer Solutions Representative(Sardis Rd)

Posted Yesterday
Be an Early Applicant
In-Office
Charlotte, NC
18-70K
Junior
In-Office
Charlotte, NC
18-70K
Junior
As a Sales and Customer Solutions Representative, you'll support customer retention and upsell services, enhancing satisfaction and driving revenue growth.
The summary above was generated by AI
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
What our Sales and Customer Solutions Representatives Enjoy Most About the Role
  • Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
  • Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
  • Responding promptly and efficiently to inbound calls, meeting call handling metrics and addressing billing inquiries, pricing and service complaints.
  • Mastering order processing within the billing system for retained accounts, new sales and account lookups.
  • Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.

Working Conditions
  • Normal office environment.

Required Qualifications
Education
  • High school diploma or equivalent

Experience
  • 6+ months of customer service or phone sales experience to enhance customer satisfaction and retention

Skills & Abilities
  • Strong English communication skills
  • Flexibility for variable hours, including weekends and holidays
  • Adaptability and problem-solving in dynamic environments
  • Knowledge of cable communications products: TV, internet, and telephone

Preferred Qualifications
  • 2+ years of call center experience

CRT110 2025-63827 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Top Skills

Billing Systems
MS Office
Telephone Systems

Spectrum Charlotte, North Carolina, USA Office

In Charlotte, we’re supporting the mission of our company with roles in everything from Business Intelligence to IT and beyond. Plus, we’re serving customers all around the city with Field Operations, Sales & even local news.

Similar Jobs at Spectrum

3 Hours Ago
In-Office
Charlotte, NC, USA
Mid level
Mid level
Information Technology • Internet of Things • Mobile • On-Demand • Software
Principal SAP Engineer responsible for enhancing, configuring, and supporting SAP BRIM applications. Tasks include performance monitoring, security configurations, troubleshooting, and providing technical guidance.
Top Skills: Sap BrimSap Enterprise PortalSap FioriSap GuiSap NetweaverSap Solution Manager
Yesterday
In-Office
Charlotte, NC, USA
Junior
Junior
Information Technology • Internet of Things • Mobile • On-Demand • Software
The Advertising Account Specialist collaborates with sales to create proposals, analyze inventory, and deliver effective campaigns while managing multiple client relationships.
Top Skills: CanvaExcelFreewheelGoogle SheetsMS OfficePowerPointSpreadsheets
Yesterday
In-Office
Charlotte, NC, USA
Junior
Junior
Information Technology • Internet of Things • Mobile • On-Demand • Software
The Advertising Account Specialist collaborates with Sales to maximize multi-screen ad portfolio sales, creates proposals, and partners on campaign effectiveness. Must manage multiple tasks and develop strong client relationships.
Top Skills: CanvaExcelFreewheelGoogle SheetsMS OfficePowerPoint

What you need to know about the Charlotte Tech Scene

Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.

Key Facts About Charlotte Tech

  • Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
  • Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
  • Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
  • Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account