Top Tech Jobs & Startup Jobs in Charlotte, NC

Analyze sales pipeline velocity, conversion rates, and productivity; model capacity and forecasting; support expansion/retention analysis; maintain CRM data integrity; build dashboards and translate data into actionable insights for sales leadership.

Lead a team of Client Success Senior Managers and Managers for enterprise RCM accounts, develop scalable client management frameworks, drive adoption and measurable outcomes, serve as executive escalation, partner cross-functionally to reduce churn and improve service delivery, and represent customer voice in strategic initiatives.

Provide high-quality software support to EMR users: answer inbound calls, troubleshoot and document application issues, educate clients, replicate and escalate bugs, and collaborate across teams to ensure resolution.

Lead strategic direction and execution for implementation and post-sale onboarding, manage P&L and delivery KPIs, scale teams and organizational structure, engage C‑suite clients, negotiate contracts/SOWs, establish global delivery methodologies and quality standards, and drive operational efficiency and automation to accelerate revenue recognition and client time-to-value.

Act as the operational liaison between Marketing and Sales to own the lead lifecycle, ensure tracking accuracy, optimize lead scoring and routing, enforce data hygiene and attribution, reduce funnel friction, and roll out scalable lead-handling processes to drive pipeline and revenue.

Lead product marketing for Professional Services and Data solutions, develop persona-driven messaging and launch plans, create sales enablement content, track competitors, inform product and sales teams with market insights, and drive cross-functional alignment to accelerate the sales funnel.

Lead payments business intelligence and operational analytics: define KPIs, build and maintain dashboards, ensure data integrity and timely refreshes in Databricks/SQL, run financial and profitability analyses, develop pricing tools, support cross-functional operational reporting, and communicate actionable insights to Payments leadership.

Designs and delivers sales onboarding, ongoing training, and enablement content for a SaaS sales organization. Uses data to measure effectiveness, manages LMS content, trains on CRM/CPQ tools, produces multimedia training assets, collaborates cross-functionally, mentors peers, and supports special projects and sales operations to drive revenue and sales effectiveness.

Build and lead Internal Audit from the ground up, design and implement SOX program, perform risk-based audits across finance, operations and IT, coordinate with external auditors, remediate deficiencies, manage co-sourced vendors, hire and mentor audit staff, and report results to CAO and Audit Committee.