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The Director of Strategic Accounts and Relationship Management at Citi is responsible for driving product capabilities and merchant partner strategies, managing a team focused on client relationships, and overseeing growth opportunities in Connected Commerce. This role involves strategic alignment across divisions, optimizing partnerships to enhance customer experiences, and delivering on performance metrics while ensuring market competitiveness.

The role involves driving strategies for Recovery and Resolution Plans at Citi, collaborating with senior stakeholders, and preparing regulatory communications.

The role involves leading the execution of Citi’s Data Transformation plan while ensuring compliance with data governance policies and managing risks. This includes collaborating with stakeholders, monitoring progress, and providing guidance on data practices.