Top Tech Jobs & Startup Jobs in Charlotte, NC

Manage end-to-end onboarding for multiple SDR cohorts, create and deliver structured playbooks and trainings, optimize SDR tech stack usage, run enablement projects and workshops, measure ramp performance using data and iterate to improve outcomes. Partner with SDR leadership, Marketing, and Operations to accelerate ramp time and drive pipeline generation.

Lead a squad's technical vision and execution as a senior individual contributor. Make major technical decisions, mentor engineers, improve code quality through reviews, and communicate with product and stakeholders.

The Senior Analyst of People Analytics will manage Visier platform, support data pipelines, validate data accuracy, and develop self-service dashboards ensuring analytical integrity across employee lifecycle processes.

Lead execution of ServiceTitan's State of the Trades and Titan Tailgate programs: produce thought-leadership content, coordinate data and distribution, plan regional field activations, manage vendors and logistics, align with Sales/Brand, and report on pipeline and program impact.

As a Customer Success Manager, you will manage a portfolio of enterprise accounts, build relationships, analyze data for insights, and ensure customer satisfaction.

Lead and grow a 3–10 person product design team to deliver enterprise SaaS UX across strategy and execution. Drive hiring, mentorship, design processes, AI-assisted prototyping, accessibility, UX measurement, cross-functional collaboration, and product roadmaps to achieve measurable business impact.

Design, build, and maintain enterprise integrations and automation using Workato (primary) and middleware. Architect REST/SOAP APIs, webhooks, batch and event-driven workflows, and integrate ServiceTitan, Workday, Salesforce, and ERP systems. Monitor and support integration operations, lead vendor projects, implement AI/ML API-driven processes, produce documentation, and contribute to integration platform architecture and governance.

Provide first-line technical support for ServiceTitan via phone, chat, email and screen-sharing. Troubleshoot product, billing, and payroll/ERP-related issues, prevent escalations, use support tools, and create customer-focused solutions while leveraging data and reporting tools.

Lead the long-term technical vision and architecture for ServiceTitan's iOS platform. Design scalable mobile frameworks, define data access patterns via GraphQL, champion TCA, adopt Apple platform capabilities, integrate AI-assisted developer tools, drive cross-org alignment, mentor senior engineers, and set engineering standards for code quality, performance, testing, and extensibility.

Lead a team of 8–10 Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Provide coaching, set metrics and operational rigor, manage risk, collaborate cross-functionally, influence product strategy with customer feedback, hire and scale the team, and report on strategic priorities aligned with company OKRs.