Top Tech Jobs & Startup Jobs in Charlotte, NC

Manages moderately complex transaction processing, reconciliation, settlement, and trade-transfer support for prime brokerage clients across the Americas. Serves as the primary contact for settlement inquiries, investigates matched and unmatched trades, resolves breaks and exceptions, reports client fails, and escalates risks. Analyzes and presents client metrics, supports process improvements, enhances operational efficiency, and collaborates with internal teams and external clients while providing training to less experienced colleagues.

Leads business control and risk management activities for wealth management and private banking operations. Oversees control design, monitoring, testing, quality assurance, regulatory exam and audit responses, remediation plans, dashboard reporting, and process improvements. Partners with Governance for Enforcement Action Remediation stakeholders to identify emerging risks, strengthen controls, support operational resilience, and ensure compliance with enterprise standards.

Leads the design and execution of Global Payment Operations quality control and testing strategies. Establishes governance, methodologies, inventories, reporting, and operating models; identifies control weaknesses and drives remediation and continuous improvement. Partners with business units, Risk, Audit, regulators, and Enterprise Independent Testing while supporting regulatory exams, monitoring, issue management, and team performance.

Manages medium to large operational projects for Global Credit Operations. Analyzes processes, workflows, and data; develops improvement recommendations and business cases; tracks deliverables, risks, resources, and success measures; coordinates with operations teams and stakeholders; maintains project documentation; and supports change implementation.

Owns the prioritized backlog and day-to-day delivery for an Agile scrum team supporting Bank of America’s enterprise Document AI program. Translates business objectives into user stories and acceptance criteria, prioritizes scope, accepts completed work, manages stakeholders, removes ambiguity, and supports scalable AI capability adoption while ensuring quality, regulatory alignment, and delivery commitments.

Analyzes, designs, and optimizes enterprise business processes to support transformation and operational excellence. Partners with business leaders and technology teams to identify improvement opportunities, develop business cases, implement solutions, and improve efficiency, quality, controls, productivity, and risk mitigation. Creates process maps, RACI models, SIPOCs, risk assessments, control plans, and change-management deliverables while facilitating cross-functional initiatives and applying Lean Six Sigma methodologies.

Perform complex data analysis and modeling to minimize loss exposure and customer impact. Develop and maintain reports and dashboards, evaluate fraud/risk, recommend policy and segmentation changes, and provide analytical support using tools like SQL, Python, Tableau and Alteryx. Collaborate with product teams, conduct UAT, and produce insights for senior management to improve portfolio performance and operational outcomes.

Provides confidential administrative support to multiple executives, including calendar management, travel and expense processing, meeting coordination, correspondence, reporting, phone coverage, and meeting documentation. The role requires prioritizing competing objectives, handling sensitive information, communicating with senior leaders, resolving scheduling and administrative issues, and supporting Global Payment Operations.

Leads strategic and administrative support for the COO of Global Treasury and Merchant Operations. Manages procedures governance, executive communications, leadership meetings, budgets, process improvement, data-driven decisions, risk escalation, and organizational effectiveness initiatives. Coordinates cross-functional stakeholders, supports geographically dispersed teams, resolves workflow and operational issues, and promotes inclusive workplace programs while ensuring compliance and timely execution.

Leads AI and policy governance, business controls, risk oversight, and quality assurance within a financial-services enterprise. Responsibilities include managing AI opportunity pipelines, coordinating risk assessments and approvals, monitoring and testing controls, overseeing remediation, developing governance routines and reporting, supporting audits and regulatory exams, and advising senior stakeholders on operational risk, compliance, and responsible AI adoption.