Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead end-to-end customer experience, delivery, inventory, and retail operations. Own CSAT, delivery metrics, and cost per delivery. Build dashboards, improve workflows, manage 3PLs and retail partners, roll out tools and automations, and coordinate across Product, Ops, and Engineering to raise service standards and operational reliability.

Lead Partnerships/GTM to acquire and support enterprise healthcare clients: manage relationships, shape terms, close deals, ensure onboarding and satisfaction, run cross-functional projects, and build scalable GTM systems to drive growth.

Manage demand planning, site merchandising, forecasting, promotional calendars, and performance reporting for e-commerce clients. Partner with management and project teams to improve profitability, drive incremental growth, and deliver data-driven insights to optimize marketplace sales.

Lead end-to-end people operations for a fast-growing healthcare startup: manage employee relations, payroll/benefits/PEO administration, accommodations, terminations, and compliance. Build scalable clinician lifecycle and performance management systems, support compensation planning, and establish corporate people processes. Act as the first people ops hire, balancing hands-on execution with designing repeatable systems to scale to 1,000+ clinicians.

Owner of cross-functional analytics projects: build and maintain dbt models, write advanced BigQuery SQL, create BI dashboards (Omni/Power BI), monitor data quality, define metrics, enable stakeholder decisions, and use AI tools to accelerate analysis and QA.

Build and own AI-native backend systems for patient access: design LLM-driven agents, PHI-aware data pipelines, integrations with healthcare systems, production orchestration, and operational SLAs; partner with ops, IT, and clinical teams through discovery, UAT, and go-live.

Lead technical vision, strategy, and execution for an e-learning platform and suite of products. Own roadmap, OKRs, system monitoring, data integrity, security, accessibility, and AI/LLM feature development. Manage one product team member and vendor relationships (external dev agency, hosting, accessibility/security partners). Drive cross-functional alignment with Education, Partnerships, and Operations to deliver scalable, compliant, AI-enabled products.

Lead and manage inbound phone, text, and email support team; own SLAs, triage, scheduling, QA, SOPs, hiring/onboarding, and continuous process improvements; translate client patterns into product recommendations and resolve operational issues.

Own vertical positioning and go-to-market playbooks to drive organic revenue and leads without paid ads. Improve website conversion, enable sales with assets and case studies, lead launches, test messaging in live deals, run vertical content engine to outrank competitors, and own pricing and packaging decisions.

Provide onboarding and ongoing support for SMB customers using the bookkeeping platform: run live video onboarding, troubleshoot bookkeeping questions via chat and email, maintain accurate customer notes, collaborate across teams, and proactively exceed partner and customer expectations.