Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads a team of Quality Analysts in a BPO environment, overseeing evaluations of calls, chats, and emails. Maintains QA frameworks, scorecards, calibration processes, and reporting. Provides coaching and performance feedback, analyzes quality trends, recommends corrective actions, and partners with operations, training, and workforce teams to improve customer experience, compliance, KPIs, and SLAs.

Leads a team of Quality Analysts in a BPO environment, overseeing evaluations of customer interactions, maintaining QA frameworks and scorecards, conducting calibration and coaching sessions, analyzing performance trends, and reporting insights to stakeholders. Ensures compliance with quality standards, KPIs, and SLAs while partnering with Operations, Training, and Workforce teams on continuous improvement initiatives.

Leads a team of Quality Analysts in a BPO environment, overseeing customer interaction evaluations, quality standards, calibration, coaching, reporting, and performance improvement. Develops QA frameworks and scorecards, analyzes trends, partners with operations and training teams, and ensures compliance with KPIs and SLAs. Requires fluent Cantonese and English communication and flexibility for rotational shifts.

Provides first-level technical support, assists with hardware and software installation and troubleshooting, maintains IT asset records, monitors network and system performance, manages user accounts and access, supports IT projects and upgrades, and documents procedures and technical records.

Supports the HR team across onboarding, offboarding, employee records, HR databases, engagement activities, training initiatives, documentation, reporting, and general administration. The six-month internship provides practical exposure to end-to-end HR operations while requiring confidentiality, organization, communication, and interpersonal skills.

Develops and delivers employee training, conducts training needs analysis, creates learning materials, evaluates effectiveness, and provides coaching. Maintains quality standards, audits customer interactions across support channels, analyzes quality trends and dashboards, identifies process gaps, and partners with operations on corrective actions and continuous improvement.

Partners with business leaders on workforce planning, talent management, succession planning, employee lifecycle activities, employee relations, compliance, organizational development, learning programs, HR metrics, policy implementation, and change management. Provides strategic HR guidance while supporting recruitment, performance management, engagement, retention, and organizational transitions.

Administers compensation and benefits programs, supports salary reviews and renewals, manages employee benefits vendors, handles HR helpdesk inquiries, maintains confidential employee data, prepares reports, ensures statutory compliance, and contributes to HR digitalization and process improvement projects.

Provides customer support through inbound phone and email channels for an online shopping platform. Assists with orders and payments, protects personal and financial information, resolves and escalates issues, maintains professional customer interactions, meets performance targets, and contributes to continuous service improvement.

Respond to customer enquiries through phone and email, support online orders and payment processing, safeguard confidential information, resolve concerns, escalate priority issues, and maintain professional brand representation. The role requires meeting performance targets, adhering to company policies, collaborating with colleagues, improving support processes, attending training, and delivering empathetic, solution-focused customer service in English and Portuguese.