Top Tech Jobs & Startup Jobs in Charlotte, NC

Conduct quality assurance evaluations for customer service operations, analyze root causes and performance data, prepare QA progress reports, resolve process-related questions, serve as a QA subject matter expert, and support problem prevention and continuous improvement projects.

Provide first-line technical support to B2B clients, partners, and retail teams in French and English. Troubleshoot device, application, login, pairing, app crash, and iPad issues; manage high-volume tickets; document interactions; collaborate with internal teams; and monitor open cases through resolution to ensure timely responses and client satisfaction.

Conduct quality assurance evaluations for customer service operations, analyze root causes and performance data, provide progress reports, resolve process questions, and serve as a subject matter expert. Participate in continuous improvement and problem prevention projects while supporting consistent performance standards across rotational shifts.

Responds to customer inquiries through inbound phone and email, assists with online orders, processes payments securely, resolves concerns, escalates priority issues, and maintains a professional brand experience. The role requires meeting service KPIs, protecting customer information, collaborating with team members, incorporating feedback, maintaining current knowledge, and continuously improving customer support quality.

Conduct quality assurance evaluations for customer service operations, analyze root causes and performance data, provide progress reports, resolve process questions, and serve as a QA subject matter expert. The role also supports escalation management and continuous improvement initiatives while working rotational shifts and communicating in Cantonese and English.

Supports compensation and benefits administration, including salary reviews, bonus cycles, benefits renewals, benchmarking, vendor coordination, employee inquiries, HR data management, reporting, compliance, and process improvement. The role also maintains confidential employee records, collaborates with Payroll and HR stakeholders, supports HR helpdesk operations, and contributes to local, regional, and global HR projects.

Responds to customer enquiries through inbound phone and email, supports online orders, processes payments securely, resolves concerns, escalates priority issues, and maintains a professional brand experience. The role requires Punjabi and English proficiency, strong communication and problem-solving skills, accurate typing, computer literacy, and adherence to service quality, security, and performance standards.

Conducts quality assurance evaluations for customer service operations, analyzes root causes and performance data, prepares QA progress reports, serves as an escalation point and QA subject matter expert, and supports continuous improvement and problem-prevention projects.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries involving orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires fluent written and spoken English and Italian and involves a nine-month renewable contract.

Sell digital advertising solutions to new and existing business clients. Manage accounts, identify prospects, conduct upselling, understand client needs, explain product value, translate technical requirements into cloud security solutions, develop outbound campaigns, qualify pipelines, and close sales opportunities while increasing platform usage and customer spend.