Top Tech Jobs & Startup Jobs in Charlotte, NC

Provide email-based billing and RCM technical support for B2B SaaS customers, triage and escalate tickets, assist engineering with issue prioritization, maintain deep product knowledge, improve customer experience, and identify product enhancements to increase satisfaction and loyalty.

Lead and scale an Account Management team focused on upsell, cross-sell, and expansion revenue for SMB and mid-market customers. Build operating rhythms, coaching, pipeline and forecast discipline, playbooks, and processes. Partner with Client Success, Sales, RevOps, and Product to drive account expansion, hire and ramp reps, and manage performance to hit aggressive revenue targets.

Serve as Prompt billing expert for enterprise clients: onboard and train RCM teams, support escalations, provide reporting and accounting guidance, configure workflows, and promote customer satisfaction across the Prompt platform.

Manage EDI and enrollment support within the Client Success team, providing hands-on helpdesk triage, client-facing onboarding support, process optimization, knowledge base development, EDI engineering ticketing, and auditing workflows for AI automation opportunities to scale EDI operations.

Lead end-to-end product design for complex health-tech features, conduct user research and testing, define design patterns and systems, mentor mid-level designers, partner with product and engineering on goals and metrics, and use AI tools to accelerate design while prioritizing user-centered solutions.

The RCM Client Success Manager is responsible for managing client relationships post-onboarding, ensuring client satisfaction in clinical, administrative, and billing workflows while identifying growth opportunities within revenue cycle management.

Own Prompt's API and EHR integration roadmap, manage interoperability with major EHRs and Kno2, lead Patient Portal development, guide DevOps priorities, ensure CEHRT/CMS/HIPAA compliance, and coordinate cross-functional product, engineering, sales, and partner initiatives.

Manage and grow a book of SMB and mid-market SaaS accounts by identifying upsell and cross-sell opportunities, building relationships with decision-makers, presenting product value, conducting business reviews, forecasting pipeline, and collaborating with Client Success, Sales, and Product to drive revenue expansion and ensure account health.

The Associate Client Success Manager will build client relationships, ensure product usage, provide support, and contribute to onboarding and training for rehab therapy teams.

The Accounts Receivable Specialist manages billing and collections for medical services, ensuring compliance and prompt payment from insurance and patients, while resolving claim issues.