Top Tech Jobs & Startup Jobs in Charlotte, NC

Manage day-to-day operational health and commercial relationships for multi-million dollar strategic accounts. Coordinate across Support, Engineering, and Product to resolve issues, drive expansion pipeline, negotiate renewals, and prepare executives for high-stakes meetings. Serve as the technical-facing account owner, translating cloud storage capabilities into customer solutions and building deep relationships across infrastructure, DevOps, FinOps, and procurement stakeholders.

Build and scale Backblaze's partner ecosystem across cloud, OEM, ISV, MSP, CDN, distributor, and marketplace channels. Create partner programs, enablement, compensation, go-to-market motions, and reporting while working cross-functionally to drive partner-sourced revenue and expand relationships with AI infrastructure and cloud partners.

Lead and scale the Enterprise Support function for strategic customers by managing a team of Technical Account Managers, building scalable operating models, KPIs, tooling and automation, driving operational performance, resolving escalations cross-functionally, and codifying repeatable processes to maintain high-quality enterprise support.

Design and own post-sales programs (onboarding, service standards, VOC, enablement, partner readiness). Synthesize CSAT/NPS and support signals into product and ops improvements, build scalable enablement and partner onboarding, track program health (time-to-value, NRR, retention), and coordinate cross-functional stakeholders to drive retention and expansion.